When will my order be shipped?

After receipt of payment, the order will be processed immediately and handed over to our shipping service provider.

How long does it take for my order to be delivered?

You will receive your order within 3-5 working days.

Delivery times may vary depending on the product and country.

I ordered to the wrong address, can I change it?

It is best to contact our customer service immediately. If the package is already on its way, we are unfortunately unable to change the delivery address.

To which countries can we deliver?

We only deliver to Germany, Austria and Switzerland.

How long do I have to return the item?

You have the right to return the items within 14 days of receipt without giving any reason.

We only accept returns for new and unworn goods.

If your goods are defective or an item is missing, this must be reported in advance. Otherwise, there is no guarantee that the full purchase price can be refunded.

If your right of return of 14 days has been exceeded and we have not previously confirmed an extended right of return, your return will automatically be sent back to you.

Please note that we cannot cover the cost of return shipping. We ask that you package the products securely so that no damage occurs during shipping.

My order is defective, incorrect or incomplete?

In case of a complaint, please contact our customer service by email ( service@coffeeandcake-fashion.com ).

If you have a If you have received a defective item, please send us photos showing the entire item and the defect.

If you have received an incorrect item , please send us a photo of your entire order.

If your order incomplete please also contact us by email.

Don't forget to include your order number.

How can I return my item?

-Klarna
-Payment via PayPal
-Payment via PayPal Express
-Payment via Stripe (credit card, Sofort, Giropay, Apple Pay, Google Pay)

How much are the shipping costs?

Germany: 4.95€ shipping costs, free shipping for orders over 60€
Austria: 5.95€ shipping costs, free shipping for orders over 60€
Switzerland: 6.95€ shipping costs, free shipping for orders over 60€

How secure is online payment?

We attach great importance to your security when making payments.

Your details will of course only be transmitted in encrypted form so that third parties cannot read them. Your credit card payment will be processed by a specially security-certified partner.

How is the quality?

Most items are made from organic cotton and are printed in Germany using the highest quality printing process on the market. You won't be disappointed!

If you have any further questions, please contact our customer service:

service@coffeeandcake-fashion.com